A day without chocolate is a day without sunshine !

About Us

This web site is owned and operated by Izzy Wizzy Sweetiz who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Izzy Wizzy Sweetiz
16 High St
Droitwich Spa
Worcestershire
WR9 8EW
United Kingdom

Phone: 01905 778392

Email: sales@izzywizzysweetiz.co.uk


Copyright

The Izzy Wizzy Sweetiz name and logo are subject to trade mark registration and cannot be copied or reproduced in any way without written permission of Izzy Wizzy Sweetiz.The information, designs, and pictures contained on the website and in all literature relating to Izzy Wizzy Sweetiz must not be copied or reproduced in any way without written permission from Izzy Wizzy Sweetiz.

Disclaimer

All the information contained on this web site is made available on the understanding that Izzy Wizzy Sweetiz makes no guarantee or pledge, in relation to the content or accuracy of the information and material available through this web site. 

Izzy Wizzy Sweetiz will not be responsible in any way for inaccuracies or oversight in the information shown on this website.

Website Pictures

The gifts on our website are all handmade and may vary a little meaning they may not be exactly as the photo. We make every effort to ensure our products are always made to the highest standard. The overall value and amount of chocolates used will always remain the same as shown in the picture. We try to ensure that the images and colour reproduction on our website are as accurate as possible but some variances may occur.

Re-Sale

You are not permitted to sell and must not offer for sale or re-sell any of our products.
Making A Purchase

The price you pay

All prices are shown on our website include VAT if applicable at the current rate there is an additional charge for delivery.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept most major Debit and Credit cards, Including Visa Credit & Debit, MasterCard Credit & Debit and Maestro, we are sorry but we don’t accept American Express cards. Currently we are not able to take orders for delivery outside of the UK

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
Shipping And Handling

Damage in transit

All our gifts leave us in perfect condition, in the rare event that a gift arrives damaged please ensure you contact us IMMEDIATLEY so we can investigate what has happened, we will arrange for a replacement gift to be sent out. We require the damaged gift to be returned to the courier when the replacement is delivered
Delivery

Currently we only deliver to England, Wales & Scotland.
Northern Ireland, Highlands and Islands will incurr an additional cost, Please call before odering for a delivery estimate.

Please note all our gifts are hand made to order so please allow 2-5 days before we DESPATCH and a further few days before the delivery arrives, especially during busy times such as Christmas, Valentines, Easter, and Mother’s day etc. If you need delivery on a specific date please telephone us before ordering and we will do our very best to meet your requirements. We do not despatch items over the weekend, items ordered Friday, will not be despatched until the following Tuesday.

We do keep some gifts in stock so if you need something to arrive quickly give us a call and we can let you know exactly what we have in stock! We can then despatch the same day if needed.

Delivery is by courier such as IPOST, DHL or CITY LINK and costs £10.95 per item as is delivered the day after despatch by courier and requires a signature.
We always use a courier as this ensures delivery is quick and safe and your item arrives in perfect condition. Certain areas of Scotland including Highlands and Islands may cost more please call for details.

If you are ordering 3 items or more, we will adjust the postage for you once your order has been placed as we are able to get a better rate from our couriers which we will pass on to you.

Our delivery company’s provide an excellent service but these services can be affected by operational issues such as the weather or breakdowns, we cannot accept any liability if the delivery is not made on a specific day.

Please ensure you have given us the correct delivery address and postcode as we cannot accept responsibility if you have given us a wrong or incomplete delivery address.

All our deliveries require a signature so we know they have arrived safely. If the recipient is not in when the delivery attempt is made a card will be left advising of the attempted delivery and the action required by the recipient. 

If the address supplied by you is a non-residential address for example a business or hospital our courier will deliver to the reception/security/goods in area of the building, accepting a signature from a duly authorised representative of the business. You should specify the relevant department / ward name / room number of the recipient in the address field when placing your order. Any other details that will help us to deliver your order to the correct person should be provided during the checkout process.

In the unlikely event that an order is not received, please contact us as soon as possible so that we can investigate with the courier and arrange another delivery. Any non-deliveries must be advised by email or phone with 24 hours
Tax Charges

All prices on our website include VAT if applicable.
Credit Card Security

When the order is placed at our website, all card payments will be processed by HSBC credit card numbers are encrypted using 128 bit encryption ensuring your card information is totally secure. They are not held in clear text on any web site. Izzy Wizzy Sweetiz DO NOT store any credit card information.
Guarantee

Our Promise to you

Izzy Wizzy Sweetiz takes great pride in providing an excellent service. If you have sent or received one of our Chocolate gifts and you are not entirely happy with it, please contact us with your comments straight away, we need to know where we can improve our service, we will do all we can to put any problems right for you. We will respond to all queries within 24 hours.

Allergy and Safety information

All Izzy Wizzy Sweetiz products may contain nut traces and some chocolates may also contain alcohol. For further information please check our website descriptions or contact us via email or phone.

Izzy Wizzy Sweetiz packaging and displays may contain sharp objects and should be handled carefully. The products and any packaging are NOT suitable for children under 3 years. Older children should still be supervised as many of the stems in the gift have sharp ends to them.
Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01905 778392 (International +44 01905 778392) or write to us at 16 High Street Droitwich Spa Worcestershire WR9 8EW United Kingdom
Privacy Policy

Izzy Wizzy Sweetiz does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy

Cancellation

Orders may be amended or cancelled up to 2 working days before the intended delivery date. To amend or cancel your order, please contact our customer hotline on 01905 778392 from 9am until 5.00pm Monday to Saturday.


Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.